Delete your account from within the app
The fastest way to permanently delete your RotiJet account and personal data is directly in the app:
In-app 3 steps
- Open the RotiJet app and go to the Profile tab.
- Scroll down and tap Delete Account.
- Confirm on the dialog. Your account and personal data are removed. (If asked, sign in again once to finish removing your account securely.)
Or request deletion by email
If you can't access the app, email us and we will delete your account for you:
Send an email to thesoftmechanic.help@gmail.com from the email address, or mentioning the phone number, associated with your RotiJet account, with the subject "Delete my RotiJet data".
We will verify that the request comes from the account owner and delete your account and associated personal data, normally within 7 days (and no later than 30 days).
What is deleted
When you delete your account, we permanently remove:
- Your profile — name, email address, phone number, and profile photo link.
- Your saved delivery addresses (including any saved GPS drop-points).
- Your account and sign-in (Firebase Authentication record and your user profile record).
- Your notification token (used only to send you order updates).
What is kept, and for how long
| Data | Retention |
|---|---|
| Past order records (items, amounts, and the delivery details for orders you already placed) | Retained for order history, accounting, and to meet legal and tax obligations — for the period required by applicable law, after which they are deleted or anonymised. These records are not used to contact you for marketing after account deletion. |
Note: signing out ("Log Out") only clears data cached on your device; it does not delete your account. Use Delete Account (above) to delete your account and personal data.
Delete some data without deleting your account
You don't have to delete your whole account to remove specific personal data. Within the app you can, at any time:
- Delete individual saved delivery addresses (Profile → Addresses).
- Update your name, phone, and address in Edit Profile.
- Choose not to grant location permission (enter your address manually instead).
For any other partial-deletion request, email thesoftmechanic.help@gmail.com.
Contact
The Soft Mechanic — RotiJet
Email: thesoftmechanic.help@gmail.com